Titlebook: Organizational Competence for Servitization; Tim Posselt Book 2018 Springer Fachmedien Wiesbaden GmbH 2018 Servitization.Service Innovatio

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Book 2018dies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization. The findings provide valuable insight for managers looking to strengthen their service business, and add to literature on servitization and service-dominant logic..

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A Service-dominant Definition of Servitization,ition is difficult for two reasons: Firstly, there is no undisputed definition of the ‘service’ concept to date, and the service-dominant understanding of service is different from the goods-dominant definition.

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Organizational Competence for Servitization978-3-658-20096-1Series ISSN 2945-879X Series E-ISSN 2945-8803

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Summary of Findings and Implications,As the final part of this dissertation, part VI is divided into two chapters. Chapter 1 provides a summary of the findings which have been generated throughout the four studies in parts III, IV, V and VI. Subsequently, chapter 2 presents the implications of these findings for management and research on servitization.

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