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Titlebook: Organizational Competence for Servitization; Tim Posselt Book 2018 Springer Fachmedien Wiesbaden GmbH 2018 Servitization.Service Innovatio

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Tim Posseltm the labour market as the end of a career approaches. End-of-career management has essentially taken the form of shortening occupational life and, especially in industry and construction, of exclusion of older workers (Guillemard, 1993). This is one of the most important social paradoxes of our tim
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ediate post-war decades. However, the emergence of ’ stagflation’ - simultaneous increases in unemployment and inflation - in the 1970s under the impact of oil price shocks ushered in ‘monetarist’ policies, which assigned inflation-reduction a higher priority than full employment. The ensuing moneta
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Book 2018and globalization -, and analyses the transformation process servitizing firms undergo. He explores the issue through conceptual research and case studies, and identifies the ability to access and leverage customer knowledge as the foundation of successful servitization. The findings provide valuabl
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2945-879X mer knowledge as the foundation of successful servitization. The findings provide valuable insight for managers looking to strengthen their service business, and add to literature on servitization and service-dominant logic..978-3-658-20095-4978-3-658-20096-1Series ISSN 2945-879X Series E-ISSN 2945-8803
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Theoretical Underpinning,ides a guiding view on economic exchange and value creation. Secondly, it employs the competence-based theory of the firm as a framework for the evaluation of the competence building and leveraging actions needed to achieve competitiveness through servitization.
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