| 书目名称 | Non-Linguistic Analysis of Call Center Conversations |
| 编辑 | Sunil Kumar Kopparapu |
| 视频video | |
| 概述 | Examines non-linguistic features to analyze speech.Addresses practical methodologies that can be employed in Call Centers.Examines using non-linguistics features to infer information from phone calls |
| 丛书名称 | SpringerBriefs in Electrical and Computer Engineering |
| 图书封面 |  |
| 描述 | The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis. |
| 出版日期 | Book 2015 |
| 关键词 | Call Center Analytics; Non-linguistic Feature; Sentiment Analysis; Speaking Rate; Speech Analytics; Voice |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-319-00897-4 |
| isbn_softcover | 978-3-319-00896-7 |
| isbn_ebook | 978-3-319-00897-4Series ISSN 2191-8112 Series E-ISSN 2191-8120 |
| issn_series | 2191-8112 |
| copyright | The Author(s) 2015 |
发表于 2025-3-21 18:26:27
