Titlebook: Non-Linguistic Analysis of Call Center Conversations; Sunil Kumar Kopparapu Book 2015 The Author(s) 2015 Call Center Analytics.Non-linguis

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Sunil Kumar Kopparapuöste er damit eine Kontroverse unter den wirtschaftlichen und politischen Institutionen aus, wie dem Verfall der ostdeutschen Industrie zu begegnen sei. Nahezu alle Wirtschaftszweige waren von den Anpassungsschocks der Transformation betroffen, zu denen vor allem der Übergang von der Plan- zur Markt

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Book 2015nd emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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Book 2015nd emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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https://doi.org/10.1007/978-3-319-00897-4Call Center Analytics; Non-linguistic Feature; Sentiment Analysis; Speaking Rate; Speech Analytics; Voice

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Non-Linguistic Analysis of Call Center Conversations978-3-319-00897-4Series ISSN 2191-8112 Series E-ISSN 2191-8120

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Overview,Speech is the most natural form of communication that has been in existence for a very long time now. Intelligence, which distinguishes homosapiens from the rest of the animal species can be attributed to the development of language as a tool and speech as a mode of communication.

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Voice Analytics Process,Analysis of a large volume of audio conversation is required to derive reliable analytics that is statistically significant.