Titlebook: Lean Six Sigma in Banking Services; Operational and Stra Vijaya Sunder M,L. S. Ganesh Book 2020 Springer Nature Singapore Pte Ltd. 2020 Lea

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,Lean Six Sigma for Services—A Morphological Analysis of Research Literature,hnique, helps in classifying and integrating the literature of LSS for services into a framework, which is easy to understand. This chapter reveals 355 research gaps as a resource for scholars working in this area. It also provides an integrated system of knowledge encompassing several dimensions to

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,Lean Six Sigma Projects in Banking Firms—Implementation Cases,roject cases from three banks, this chapter presents lessons learned and implications. It concludes that the extent of applicability of LSS in Banking depends on the interest, rigor and scope of banking operations. It establishes LSS project management as merely a subset of LSS deployment in banks.

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Summary and Conclusions,of Lean and Six Sigma, but a synergetic hybrid approach for effecting transformational change in organizations. Alongside improving customer and employee satisfaction, LSS also strives to reduce costs and manage risk in services firms. This book highlighted the operational and strategic importance o

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Lean Six Sigma in Banking Services978-981-15-3820-9Series ISSN 2662-2467 Series E-ISSN 2662-2475

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Vijaya Sunder M,L. S. GaneshOffers research and managerial recommendations to chart the future direction of Lean Six Sigma in banking services.Demonstrates the competitive benefits of using Lean Six Sigma to achieve customer cen

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