Titlebook: Information Systems for eGovernment; A Quality-of-Service Gianluigi Viscusi,Carlo Batini,Massimo Mecella Book 2010 Springer-Verlag GmbH Ber

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Quality Assessmentned in Figure 5.1. Among them, the most important ones are service qualities. Considering only service qualities in the planning activity hides issues that may deeply influence the nature of new projects, since services are produced by processes, that are performed in administrations, whose function

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Guidelines for the Specification of New Administrative Processes presents the overall description of the guidelines, by introducing the steps to be realized in order to automate the process. Then Sect. 11.2 outlines the modeling tools, i.e., the techniques and the possible software tools that we suggest to use in order to support the managers and system/software

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Book 2010ovided services and related processes, and the quality of the data managed in the administrative processes and services...The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, o