Titlebook: ITIL® 2011 At a Glance; John O. Long Book 2012 The Author(s) 2012 BPMN.Best Practices.ITIL.ITIL 2011.ITSM.Process.Service Desk.Service Men

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Service Transition,pport. This process plans all of the activities that must take place to put the service into production. This may involve the creation of a number of RFCs that will carry out all necessary changes (Change Management) and deployments (Release and Deployment Management).

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Introduction,This book is designed as a quick reference for ITIL® 2011. It is not intended as an overview of ITIL® 2011 but merely as a memory jogger. It is suggested that you first familiarize yourself with the ITIL® 2011 documentation before using this book. This book contains references to more detailed material found in ITIL® 2011.

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Service Design,Service Design is a stage in the service lifecycle in which a new or modified service is developed and made ready for the Service Transition stage.

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Service Operation,In the Service Operation stage, a service is available for IT end users. During execution of the service, it is monitored to determine service levels as well as to look for operational faults.

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2191-5768 IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book

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Service Strategy,ned services will be added to the service portfolio. These identified services will continue to be pursued until they are finally chartered for design (and development), which moves those services into the Service Design stage.

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