| 书目名称 | ITIL® 2011 At a Glance |
| 编辑 | John O. Long |
| 视频video | |
| 概述 | Includes supplementary material: |
| 丛书名称 | SpringerBriefs in Computer Science |
| 图书封面 |  |
| 描述 | "ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation. |
| 出版日期 | Book 2012 |
| 关键词 | BPMN; Best Practices; ITIL; ITIL 2011; ITSM; Process; Service Desk; Service Menagement |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-1-4614-3897-7 |
| isbn_softcover | 978-1-4614-3896-0 |
| isbn_ebook | 978-1-4614-3897-7Series ISSN 2191-5768 Series E-ISSN 2191-5776 |
| issn_series | 2191-5768 |
| copyright | The Author(s) 2012 |
发表于 2025-3-21 18:26:43
