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Titlebook: Global Sourcing of Digital Services: Micro and Macro Perspectives; 11th Global Sourcing Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Conf

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Ilan Oshri,Julia Kotlarsky,Leslie P. WillcocksIncludes supplementary material:
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https://doi.org/10.1007/978-3-319-70305-3Outsourcing; Robotics Process Automation (RPA); Offshoring; Global software development; Service science
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Understanding the Modularization of Business Services: The Maturity of Firms in Bundling Services,Marketing business function to a bundle does not increase firm maturity. Our empirical research contributes to sourcing literature as we expanded previous research by taking a more in-depth view on business services while providing up-to-date insights.
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Software Bots - The Next Frontier for Shared Services and Functional Excellence, tangible savings and identifying cost of implementation. Based on these results we identify functional processes which are candidates for automation using Software Bots and outline implementation steps to automate processes beyond business process optimization.
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Cloud Readiness as an Enabler for Application Rationalization: A Survey in the Netherlands,ces applications have data migration tools to import the data from the legacy applications into the new environment. A survey of 124 organizations indicated weak negative linear relationship between the estimated percentage Software as a Service applications and the envisioned number of applications
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