Titlebook: Global Perspectives on Service Science: Japan; Stephen K. Kwan,James C. Spohrer,Yuriko Sawatani Book 2016 Springer Science+Business Media

FLAT

G. Eisenman,J. A. Dani,J. Sandbloma task of formal language design, we use an alternative approach based on machine learning. Investigating the history of expert systems in artificial intelligence, we suggest that three criteria, generalizability, learnability, and actionability, are critical for extracted expert rules. We then conc

Ointment

没血色

尾随

Myosin

Inkling

Service Innovation in Japan and the Service-Dominant Logicindustrial circle. This chapter first develops a conceptual framework to interpret various best practices with versatile service processes in unified form, by introducing the notion of value co-creation, to the framework of service blueprinting developed by Shostack and further extended by Kingman-B

发现

Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value lue creation activities. We first take a look at “simple, linear, and predeterministic” process typically described in the existing research and compare and contrast it with the “complex, dynamic, and emergent” process observed in our exploratory qualitative research. We then extend insights from ou

恃强凌弱

Human Behavior Observation for Service Sciencessential problems and potential needs. In this chapter, the human behavior observation for business applications is discussed through examples such as product design, event site design, salesperson skills, office work productivity, construction work operation, and hotelman’s memory skills.

摇曳

AWE