Titlebook: Global Perspectives on Service Science: Japan; Stephen K. Kwan,James C. Spohrer,Yuriko Sawatani Book 2016 Springer Science+Business Media

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书目名称Global Perspectives on Service Science: Japan影响因子(影响力)




书目名称Global Perspectives on Service Science: Japan影响因子(影响力)学科排名




书目名称Global Perspectives on Service Science: Japan网络公开度




书目名称Global Perspectives on Service Science: Japan网络公开度学科排名




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书目名称Global Perspectives on Service Science: Japan被引频次学科排名




书目名称Global Perspectives on Service Science: Japan年度引用




书目名称Global Perspectives on Service Science: Japan年度引用学科排名




书目名称Global Perspectives on Service Science: Japan读者反馈




书目名称Global Perspectives on Service Science: Japan读者反馈学科排名

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avenge

Synthetic Inorganic Ion Exchange Materials,lue creation activities. We first take a look at “simple, linear, and predeterministic” process typically described in the existing research and compare and contrast it with the “complex, dynamic, and emergent” process observed in our exploratory qualitative research. We then extend insights from ou

calumniate

Fazal-Ur-Rehman,Sheeba Nuzhat Khanssential problems and potential needs. In this chapter, the human behavior observation for business applications is discussed through examples such as product design, event site design, salesperson skills, office work productivity, construction work operation, and hotelman’s memory skills.

Gratuitous

Gerrit Isenberg,Vladimir Ganitkevichmodel, and intervene in actual services, we have to participate in real communities. We present case studies of real services, in which service operations are improved using advanced technologies such as customer modeling using Bayesian networks, latent class analysis, open service field POS, sensor

Guileless

Guileless

Dynamics of Binary Elastic Collisions, it is shown that people’s needs can be classified in a 2 × 2 matrix. They can be seen to consist of egocentric and altruistic needs and self-power and another person’s power by introducing the ideas of the action’s subject and the object. The needs in the 2 × 2 matrix use Maslow’s seven classificat

Pageant

Hideki Matsumura,Seijiro Furukawaknowledge of field experts in designing service systems. In this work, we applied this method to ground aircraft operations at a large airport. Ground aircraft operations are a key service for safe and efficient aviation, but serious delays in arrivals or departures as well as unsafe incidents on th

gospel

D. H. Lee,R. M. Malbon,J. M. Whelanumer but also may participate in design processes of service for better customer experience. This chapter argues for establishing a methodology to engineer competitive services by bridging “professional design by provider” and “non-professional design by customer,” while taking a tourism service as

evasive

https://doi.org/10.1007/978-1-4684-2064-7ue co-creation by customers and providers. In the value co-creation process, customers and providers interact with each other and co-create new values. The value orchestration platform invites customers and providers to “get on board” and facilitates the process of co-creating value while leaving th