Titlebook: Exploring Services Science; Third International Mehdi Snene Conference proceedings 2012 Springer-Verlag GmbH Berlin Heidelberg 2012 SLA -

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The Challenges of Deliberative Decision Process: An Italian Casepply a new framework to evaluate the efficacy of some electronic tools used by a specific e-democracy project that involve, with different results, eight Italian Administrations. We have assessed the level of e-democracy developments based on four different dimensions: transparency, interactivity, usability and web site maturity.

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When Technology Supports Educational Services: Distance Education Use in Rural Italian Schoolse learning. Based on the qualitative approach, we investigated the case of the “Digital school project” in Italy. The study highlighted that coercive and mimetic institutional isomorphism affect rural schools decision to use the distance education.

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1865-1348 engineering, and services management as well as the application of services in information technology, business, e-learning and public administration..978-3-642-28226-3978-3-642-28227-0Series ISSN 1865-1348 Series E-ISSN 1865-1356

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Einar Thorsen,Daniel Jackson,Jenny Alexander.. and ArchiMate, we discuss the limitations of our integration, which provides useful input for future efforts into model integration. We illustrate our approach by means of a case in the insurance domain.

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