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Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

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,‘Global Civil Society’ and the Media,edicated implications on the servitization sourced from ICT capabilities. Besides, a brief overview of current implementations is given, which in turn needs to be further broadened. Finally, potentially-valuable research directions, since the paper is a primary step in our research on the ICT and servitization inter-relationing, are proposed.
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Mix formulation and preparation,anagerial, informatics, relational and cultural dimensions. The paper analyzes a case study of e-Government implementation in a mid-sized municipality in Northern Italy; the aim is to understand how Italy’s new reforms and the advent of ICTs have shaped the City of Alfa’s route to change.
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Some Aspects Concerning a Generic Service Process Model Building,ric phases of a business process, deduces a generic model of a service process lifecycle, including part of the ISPAR states. Finally, a simple example from the educational service sector is discussed.
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Building an Extended Ontological Perspective on Service Science,g co-created knowledge resources shared by academia, industry and government organizations. This application can be accessed through the Web (.) and it can be used for managing service related knowledge.
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Developing Municipal e-Government in Italy: The City of Alfa Case,anagerial, informatics, relational and cultural dimensions. The paper analyzes a case study of e-Government implementation in a mid-sized municipality in Northern Italy; the aim is to understand how Italy’s new reforms and the advent of ICTs have shaped the City of Alfa’s route to change.
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Media and Memory in New Shanghaiices. The problem is studied in the light of service incident related penalty and reward functions that tie payments to the adverse financial impact a service customer incurs from performance degradations.
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