Titlebook: Exploring Services Science; 5th International Co Mehdi Snene,Michel Leonard Conference proceedings 2014 Springer International Publishing S

路标

How Open Data Are Turned into Services?,herefore be assessed among other criteria by the number and impact of the services created based on those data. In this paper, we study the development of services based on open data and means to make the data opening process more effective.

悠然

Towards the Consideration of Performance Risks for the Design of Service Offers,ices. The problem is studied in the light of service incident related penalty and reward functions that tie payments to the adverse financial impact a service customer incurs from performance degradations.

戏服

1865-1348 ence (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering and service discovery..978-3-319-04809-3978-3-319-04810-9Series ISSN 1865-1348 Series E-ISSN 1865-1356

压迫

Semblance

1865-1348 ystematic innovation in service systems, integrating managerial, social, legal and engineering aspects to address the theoretical and practical challenges of the service industry and its economy..This book contains the refereed proceedings of the 5th International Conference on Exploring Service Sci

神经

Some Aspects Concerning a Generic Service Process Model Building,service processes to common norms and regulations. This stimulates the research effort in elaboration of generic, unified approaches in service processes design. Service Science emerged in the past decade as an interdisciplinary specialization of systems theory, but there is still lack of consensus

使害羞

Building an Extended Ontological Perspective on Service Science,ledge categories are defined as concepts integrated in an .. The ontology derived from several sources was captured using UML and Protégé, and then, through a RDF/OWL transformation, a semantically annotated wiki has been directly implemented offering an execution of the ontology together with imple

Chemotherapy

How Open Data Are Turned into Services?,n access to government data), (ii) the development of services by third parties for the benefit for citizens and companies (typically smart city approach), or (iii) the development of new services that stimulate the economy. The success of the Open Data movement and its return on investment should t

Chagrin

A Classification Framework of Value Co-creation in Electronic and Mobile Services,ra of references to the significance of value co-creation and the disruptive impact it may have on research, the business practices and the social life. However, we still lack comprehensive frameworks of value co-creation that would help understanding deeply and in a systematic way the characteristi

归功于

Transition and Delivery Challenges of Retained Organizations in IT Outsourcing,ary capabilities for managing the outsourced services. In this paper, we provide rankings of these challenges with regard to the implementation of retained organizations and their daily business. While the most critical issues arise at the interface with the service provider, the interfaces with the