Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Drăgoicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

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On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experienc system leads service provision in the realm of haute cuisine identifying and giving greater visibility to those restaurants whose value proposal stands out from the rest. The basic assumption of this paper is that analyzing sector leaders can be of great help for the rest of the actors in the field.

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Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance at reducing that gap by managing performance. Our findings indicate significant benefits by the IS and highlights further opportunities for the IS discipline. Also, this article invites researchers from service science to discover opportunities for better expectation management and further reduction of the identified gap.

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1865-1348 , in February 2020. .The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technolog