Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Drăgoicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

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书目名称Exploring Service Science影响因子(影响力)




书目名称Exploring Service Science影响因子(影响力)学科排名




书目名称Exploring Service Science网络公开度




书目名称Exploring Service Science网络公开度学科排名




书目名称Exploring Service Science被引频次




书目名称Exploring Service Science被引频次学科排名




书目名称Exploring Service Science年度引用




书目名称Exploring Service Science年度引用学科排名




书目名称Exploring Service Science读者反馈




书目名称Exploring Service Science读者反馈学科排名

Antimicrobial

Exploring Service Science978-3-030-38724-2Series ISSN 1865-1348 Series E-ISSN 1865-1356

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Lecture Notes in Business Information Processinghttp://image.papertrans.cn/f/image/320380.jpg

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https://doi.org/10.1007/978-3-642-60691-5eness of organizations. To better understand how the literature in the customer experience field has evolved, this study presents a bibliometric study of 613 articles published in peer-reviewed journals from 1991 to 2018 using citation and reference co-citation analyses. The results show that servic

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Madhu B. Anand-Srivastava Ph.D.lies experiences, taking into account that this endeavor, in most cases, require the participation of all departments and systems of a firm. In that context, the first issue is how to find the insights that are the basis for design. In a service economy where co-creation is a trend, it is mandatory

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K. Tawada,M. Toyoda,Y. Imafuku,A. Yamadathe analysis of service productivity must be also linked to service quality. Hence, the aim of this work is to outlines a new efficiency assessment based on these two productivity components (technical efficiency and service quality). More specifically, we adapt efficiency measurement techniques to

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Sarwat Salim MD,M. Bruce Shields MDvalue proposition rests on the promise that fast chargers re-empower drivers to fulfil their mobility needs within acceptable servicing times. This is in particular important when levels for tolerance are low like on long-distance journeys. That value proposition might set inflated customer expectat

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Mechanismus — Vitalismus — Mnemismusests the hypothesis that the service load of incoming calls is correlated with the number of abandoned calls. The analysis main conclusions are: (1) Regular workdays share similar hourly call profile, and same rush hours. (2) Weekend hourly profile is substantially different than the workdays’ profi

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