Titlebook: Exploring Service Science; 10th International C Henriqueta Nóvoa,Monica Drăgoicea,Niklas Kühl Conference proceedings 2020 The Editor(s) (if

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Stathis Psillos,Stavros Ioannidisrs. This paper proposes a model for real-time basket addition in the e-grocery sector that includes predictors inferred from anonymous clickstream data, such as a Markov page view sequence discrimination value. This model aims at anticipating the addition and the non-addition of items to customers’

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Mechanistic Models of Asymmetric Reductionsy be a significant impact on job reduction, which may jeopardize labor sustainability. Accordingly, there is a need to better understand this phenomenon and to analyze it in the light of a particular theory. However, there is a scarcity of AI theories in the service management literature. In order t

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https://doi.org/10.1007/978-981-10-4521-9ngs on such platforms are typically facilitated by intermediaries. While blockchain technology can serve as means for creating a digital platform, it makes these intermediaries obsolete by creating trust through the system itself. Yet, blockchain is often referred to as “innovative technology in sea

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The Logic of Observational Functor Calculiers’ needs in a more meaningful way. Thus, they have a profound effect not only on customer experience but also on streamlining future service offerings, business models and service ecosystems. However, while research is emerging, the concept of smart service is still vague, complicating its success

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Jubina Balan Venghateri,Benjamin Geigerrstand the evolution of the FinTechs ecosystem, through a socio-technical system theory and service innovation lense. A case study research methodology was used, in which 6 Brazilian and 5 Portuguese FinTechs were analyzed. Primary data was collected using semi-structured interviews with managers an

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Jaya Srivastava,Muhammad H. Zamanies that are able to learn from themselves, providing more and more relevant results, i.e. Artificial Intelligence (AI). While there have been significant advances on the capabilities of AI, the impacts of this technology on service provision are still unknown. Conceptual research claims that AI off

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1865-1348 , as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management..978-3-030-38723-5978-3-030-38724-2Series ISSN 1865-1348 Series E-ISSN 1865-1356