Titlebook: Emotionalizing Organizations and Organizing Emotions; Barbara Sieben (Assistant Professor of Human Resou Book 2010 Palgrave Macmillan, a d

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Deborah J. Riley,Ruben G. Carbonellnistrative structures that were seen as ineffective and bureaucratic; new service-oriented administrations were to be established instead. Like other institutions in the public sector, the German Federal Employment Agency (FEA, .) was modernized along the lines of New Public Management. Our question

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https://doi.org/10.1007/978-3-030-78139-2 primary care manage the emotions of clients who call for medical help. The analysis focuses on the concluding parts of the calls, when nurses advise callers about whether they need to see a general practitioner, a point at which it may be especially relevant to display concerns and worries. I will

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https://doi.org/10.1057/9780230289895emotion; interaction; management; organization; organizations

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