Titlebook: Emotionalizing Organizations and Organizing Emotions; Barbara Sieben (Assistant Professor of Human Resou Book 2010 Palgrave Macmillan, a d

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978-1-349-32107-0Palgrave Macmillan, a division of Macmillan Publishers Limited 2010

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Emotion in Organizations — A Critical Turnwe now witness a veritable explosion of interest. In addition to edited books, monographs and journal articles, specialist conferences and dedicated websites have sprung up, adding thrust to debate in the area.

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Beyond Scripts and Rules: Emotion, Fantasy and Care in Contemporary Service Workies there has been a broad recognition of the emergence of a triangle (Leidner 1991) involving the worker, the manager and the customer, whose endlessly mutating dynamics form the basis of a wide range of organizational processes. Politics, identity, structure, culture and so forth can no longer be

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Organizational Conditions for Positive Emotions in the Workplace — The Example of Professional Elderat which concentrates on the strains tied to emotional labour, my focus lies on positive emotions, which are assumed to contribute to employees’ health and well-being. My question is how and why positive emotions emerge in the workplace. Rather than treating emotion as an individual given and positi

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Organizations, Violations and their Silencing emotions and gender in and around organizations. For instance, Hearn and Parkin (1995) demonstrated the power and paradox of ‘organization sexuality’ — the interconnection between gender, power and sexuality and its pervasive influence in supposedly agendered, asexual rational worlds. Organizations

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