Titlebook: Customer Value Generation in Banking; The Zurich Model of Stefanie Auge-Dickhut,Bernhard Koye,Axel Liebetrau Book 2016 Springer Internatio

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https://doi.org/10.1007/978-981-13-1975-4ndent asset managers (Koye 2005a). Classically, the business model of a bank consisted of a price/performance configuration, which was usually provided entirely by the same bank. Only the independent asset manager focussed solely on providing customer advice and drew all other services from other banks.

happiness

https://doi.org/10.1007/978-1-4419-8554-5w can banks meet these external demands internally? Convincing large organisations to change is always a difficult subject. By now change management has become a specialist field in itself, and countless books are concerned with its theoretical and practical aspects.

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预知

https://doi.org/10.1007/978-1-349-02360-8Once the decision has been made to change—which is always connected to the disappointment of having to admit this necessity for change to oneself and others—, a process begins that should lead from the current situation to the target situation.

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978-3-319-36879-5Springer International Publishing Switzerland 2016

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A Field Guide to Tropical Plant Familiesur in the digital age. The danger here is that the experiences of the past may be perpetuated. But even where it is possible to approach the customer in an innovative manner, there is still no guarantee that future-viable solutions will emerge. Customers cannot be expected to know in advance the inn