Titlebook: Corporate Performance Management; ARIS in Practice August-Wilhelm Scheer,Wolfram Jost,Andreas Kronz Book 2006 Springer-Verlag Berlin Heidel

sacrum

Increasing Customer Satisfaction with Visualized Root-Cause Analysis — CPM Success in the Mass Marke was necessary to identify the cause of customer dissatisfaction. Amongst other ARIS Process Performance Manager analysis features, the patented Process Mining Wizard was used to visualize areas of concern by analyzing data from more than 20 different BT-specific Helpdesk-Systems.

腐烂

最高点

exclusice

极微小

CHART

Operational, Tool-Supported Corporate Performance Management with the ARIS Process Performance Managocess analysis, combined with the ability to analyse process-external data at the same time, enables users to detect weak points in the process organization with comprehensive and easy-to-use analytical methods (Process Mining, ABC analyses etc.). Beyond the evaluation of key performance indicators,

产生

pus840

No Business Intelligence Without Process Intelligence. By providing information that can be used as the basis for decisions, Business Intelligence serves as the means. At the moment though, the major hurdle is that the information needs to be structured before it can be used. This can only be achieved by management-instituted measures to bring about a

landmark

Monitoring with Key Performance Indicators at E.ON Bayern AG Sales Servicevice project was to achieve holistic controlling of selected business processes using source data from SIEBEL CRM and SAP IS-U IT systems. The focus was on making business processes better and more directly controllable, generating more transparency in procedures and reliable automation of reporting

Blanch

Performance Management Based on ITIL in IDS Scheer AG Customer Interaction Center (CIC)tem based on the ARIS Process platform. The ISO 9000 certified Support Helpdesk, which looks after worldwide support for all ARIS products, used the Process Mining technology of ARIS PPM to carry out a reorganization to the ITIL standard very rapidly, reducing the processing times of 1st Level Suppo