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Titlebook: Communication Climate at Work; Fostering Friendly F Øyvind Kvalnes Book‘‘‘‘‘‘‘‘ 2023 The Editor(s) (if applicable) and The Author(s) 2023 o

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Pushing Plus Buttonseach other’s efforts and initiatives. Pushing plus buttons is the fifth and final quality I will draw attention to as being inherent in the best communication climates. The concept comes from the Finnish philosopher Esa Saarinen, who uses it to describe how people can energise colleagues and collabo
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https://doi.org/10.1007/978-3-86226-466-7he concept in relation to those of voice climate and psychological safety and defines it in a way that is wider than both in that it encompasses the climate for voicing concerns and critical issues as well as the climate for expressing support, praise, and appreciation. The chapter also introduces t
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https://doi.org/10.1007/978-3-86226-466-7her engage and intervene or keep silent. Either a verbal intervention might be required to halt a causal chain of events that can lead to a negative outcome or the moment might offer an opportunity to do good by creating a positive outcome. Critical quality moments put communication at work to the t
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