Titlebook: Chatbot Research and Design; 4th International Wo Asbjørn Følstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2021 Springer Na

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Heuristic Evaluation of COVID-19 Chatbotsne visual elements with natural conversation. While conversational capabilities of chatbots improve, little attention has been given to the evaluation of the user experience and chatbot usability. This paper presents the results of a heuristic review of 24 COVID-19 chatbots on different channels (we

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Conversational Agents to Promote Children’s Verbal Communication Skills expression skills from an early age. Our research is a preliminary evaluation of conversational technology to support this process. In this paper, we describe the design process of a speech-based conversational agent for children, which involved a Wizard-of-Oz empirical study with 20 primary school

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Herd-Immunity

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Sati, we investigate customer satisfaction surveys as a source of insight into such user experience. A total of 5,687 customer satisfaction reports on users’ interactions with a customer service chatbot, and the corresponding chatbot interactions, are analyzed. The findings demonstrate that customer sat

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Data Components and the DataSetandle the interactions, many of them feel it would be eerie if a chatbot pretended to be human. The present study aims at disentangling this sort of ambivalence people have for chatbots through an investigation on how the explicit disclosure of the chatbot identity, before the interaction, influence

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Data Components and the DataSetlity of interaction. An online experiment using a 2 (Communication Style: Informal vs. Formal) by 2 (Brand: Familiar vs. Unfamiliar) between subject design was conducted in which participants performed customer service tasks with the assistance of chatbots developed for the study. Subsequently, they

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