Titlebook: Chatbot Research and Design; 4th International Wo Asbjørn Følstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2021 Springer Na

Legend

More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Servicesation systems literature. To provide both researchers and practitioners with knowledge about the characteristics and archetypal patterns of chatbots currently existing in B2B customer services, we develop and discuss a 17-dimensional chatbot taxonomy for B2B customer services based on Nickerson et a

培养

Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satiteristics of the intents associated with particularly high or low customer experience, suggesting paths towards efficient improvement of chatbot user experience. Based on the findings, we point to key implications for theory and practice and suggest directions for future research.

压迫

Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailerandle the interactions, many of them feel it would be eerie if a chatbot pretended to be human. The present study aims at disentangling this sort of ambivalence people have for chatbots through an investigation on how the explicit disclosure of the chatbot identity, before the interaction, influence

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预定

User Perception of Text-Based Chatbot Personalityxt. Building on previous work in the field of human-computer interaction on designing chatbot personality, we investigate whether users in a low-stakes conversation have a preference for a specific personality type when the agent does not use voice, is not visually represented, and does not provide

Incompetent

Aspiration

Graves’-disease

36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot? examine the role of four underlying processes, namely trust, social presence, anonymity, and shame. These aims were tested among 150 participants by means of an experiment with three conditions (chatbot, a human via CMC, or a human face-to-face). In all conditions, participants were asked nine ques

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cortex