| 书目名称 | Technical Support Essentials | | 副标题 | Advice to Succeed in | | 编辑 | Andres R. Sanchez,Jeffrey Pepper,Clay Andres,Katie | | 视频video | | | 图书封面 |  | | 描述 | .Technical Support Essentials. is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals. | | 出版日期 | Book 2009 | | 关键词 | Service; management; organization; technical support | | 版次 | 1 | | doi | https://doi.org/10.1007/978-1-4302-2548-5 | | isbn_softcover | 978-1-4302-2547-8 | | isbn_ebook | 978-1-4302-2548-5 | | copyright | CA Technologies, Inc. 2009 |
The information of publication is updating
|
|
发表于 2025-3-21 20:06:52
