Titlebook: Surviving in General Management; A Resource for Healt Pauline Fielding,Philip C. Berman Textbook 1990Latest edition Macmillan Publishers Li

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Disciplinary Action and Organisational Consequences,dered in the arena of standards and quality assurance, as well as in the traditional personnel setting. These principles are not unique to nursing, or indeed health care, but can be applied to any organisational setting where the management of people is necessary.

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ge of issues than previously experienced in their clinical roles. Using a case study approach, which ranges over hospital and community management issues, the book will help the reader to work through managerial crises at a practical level. ‘...a fine collection of authors contribute very interestin

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Making Use of Information,‘It is of great importance in order to gain assured knowledge of things, to rely on exact acquaintance with facts, rather than on the uncertain testimony of public rumour; and then what we have proved for certain, we may proclaim without hesitation.’ (St Bernard Letter, 12th century).

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Setting and Managing a Budget,With or without the advent of the general management culture, there has inevitably been a growing awareness of the need to control expenditure. This has been partly due to the increasing pressure on funding and partly due to initiatives taken by treasurers to provide mechanisms which enable the exercise of control.

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Managing the Quality of Care,Quality assurance in health care is about making sure that the service is being provided to a level that has been defined according to pre-determined criteria and standards. A major problem, however, is that often these standards do not exist and if they do they are frequently written in ways that make them very difficult to measure.

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Managing Industrial Relations,This chapter has the objective of encouraging readers to think how, as managers, they are going to encourage increased productivity in their workforce. It uses a case study to highlight a challenge a manager faced and demonstrates strategies that could have been taken and some obvious pitfalls to be avoided.