Titlebook: Software Quality Management VI; Quality Improvement Chris Hawkins (BCS Quality SIG Chairman),Margaret Conference proceedings 1998 Springe

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Yan Ching Ying,Keith C. C. Chanlarge-scale, comprehensive CX program may be beyond the immediate reach of most firms, and may not be considered desirable by all companies on account of their individual strategies. Just think about budget airlines, such as Ryanair, where the customer experience is not considered to be an integral

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Practical Process Improvement Meets DSP Software Developmentssment, which was done by using Pr.imer (Practical Process Improvement for embedded real-time software) framework. Measurements by using Goal/Question/Metrics (GQM)-approach are used to follow-up the improvement actions.

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Bootstrap 3.0 — Software Process Assessment Methodologyom ISO 15504. An assessment is conducted at SPU and project levels. The BOOTSTRAP Institute organises and co-ordinates assessor training and registration scheme. BOOTSTRAP methodology is being used in two European projects, PROFES and SPAM.

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Improving Information Systems Development by Managing Project Riskble benefit. The framework relies on the periodic assessment of risks and an appropriate organisational structure for supporting the framework. A Project Office provides centralised functions for effective implementation of the framework.

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Object-Oriented Software Development with Reuse, development through formal specification (VDM) [6], and Eiffel [7]. We report of lessons learned through the reuse of existing software components in C++ from generally available proprietary public domain or shareware..We discuss issues of understandability and complexity particular to object-orie

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of the International Advisory Committee for their support and for refereeing the abstracts and the final papers, as well as to the authors who have contributed to the success of this conference.978-1-85233-021-7978-1-4471-1303-4

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