| 书目名称 | Smart Service Management | | 副标题 | Design Guidelines an | | 编辑 | Maria Maleshkova,Niklas Kühl,Philipp Jussen | | 视频video | http://file.papertrans.cn/869/868969/868969.mp4 | | 概述 | Presents the main theoretical foundations as well as specific guidelines and practically proven methods on how to design smart services.Provides an overview of the possible implementation architecture | | 图书封面 |  | | 描述 | .This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses..The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detai | | 出版日期 | Book 2020 | | 关键词 | Service Science; Service Management; Digitalization; Enterprise Information Systems (EIS); Service-Orien | | 版次 | 1 | | doi | https://doi.org/10.1007/978-3-030-58182-4 | | isbn_softcover | 978-3-030-58184-8 | | isbn_ebook | 978-3-030-58182-4 | | copyright | Springer Nature Switzerland AG 2020 |
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