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Titlebook: Smart Service Management; Design Guidelines an Maria Maleshkova,Niklas Kühl,Philipp Jussen Book 2020 Springer Nature Switzerland AG 2020 Se

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Market Launch of Smart Servicesart services creates for companies. Then follows the discussion of a four-phase approach to the market launch of smart services. Subsequently, successful practices are presented for this approach along eight design fields of the market launch.
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Introduction to Smart Service Architecturesulting impacts and dependencies requires the understanding of the core influencing factors. This chapter outlines the developments enabling smart services and explains their relations to latest developments and the relevant technology trends driving smart services.
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Introduction to Smart Service Use CasesIn the world of smart services, many showcases demonstrate the possibilities of the novel “services”. In this chapter, we introduce four different use cases from industry and not only illustrate the specific real-world application but also regard the added value for the individual companies.
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Maria Maleshkova,Niklas Kühl,Philipp JussenPresents the main theoretical foundations as well as specific guidelines and practically proven methods on how to design smart services.Provides an overview of the possible implementation architecture
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