Titlebook: Simulations for Personnel Selection; Michael Fetzer,Kathy Tuzinski Book 2013 Springer Science+Business Media New York 2013 Assessment.Empl

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Designing and Implementing Software and Computer Skills Simulations jobs. Using computer-based simulations to assess computer knowledge may be one of the least surprising applications of simulation technology for employee assessment. Unlike the assessment of many other knowledge, skills, abilities, or personal characteristics, there is an expectation, rather than j

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How to Measure Contact Center Skills Using Multimedia Simulations a variety of KSAOs to navigate the fast-paced training, difficult customer interactions, and sophisticated technology that often characterize contact center work. Consequently, many companies have turned to multimedia contact center simulations to improve hiring and placement accuracy. Modern simul

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Show Me You Can Do It: The Use of Interactive Simulations in Manufacturing Settingshese range from low fidelity, computer-based interactive simulations to high fidelity, and automated reproductions of actual manufacturing tasks. Organizations use simulations primarily because they work. They also use them because they allow candidates an opportunity to demonstrate their skills and

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Simulations for Service Rolescan we use this same assessment approach for high-volume service positions such as retail sales associates, customer service personnel, and even bank tellers? They wanted to enjoy a similar level of validity and accuracy as the assessment center approach but at a fraction of the cost. There was a tr

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Managerial Simulationsganizations have a high number of these positions spread across a variety of locations. Although utilizing a managerial-focused assessment center would be optimal, many organizations either do not have the resources to do so, or do not find this to be a cost-effective method of candidate selection.

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