Titlebook: Serviceology for Services; 5th International Co Yoshinori Hara,Dimitris Karagiannis Conference proceedings 2017 Springer International Publ

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Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfactionorkplace where employees and robots collaborated is proposed. In service industry, it is important to introduce the labor force created as a result of operations efficiency improvement to the other business that creates added value. For this purpose, in recent years, it has been researched to introd

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Application-Driven Product-Service System Configuration: Customer-Centered Strategyoditized. One of the trends is orientation to services. The paper investigates the problem of product-service system configuration in a customer-centered way and discusses how it has been solved. The paper shares the authors’ vision of required improvements in business processes and information syst

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Analyzing an Ecosystem for Complex Consumer Services. While contemporary service environments are predominately supply-oriented and focused on the provision of single services, complex consumer services require dynamic and co-evolving networked structures (i.e., business ecosystems) to support consumers requesting and transacting such complex service

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An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction Situauation. We conduct the deception game (Gneezy, 2005) and investigate the effects of the social distance (face-to-face vs. anonymous interaction) in a laboratory experimental economics method. We observed increases in the rate at which employees made best offers and the rates at which customers accep

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