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Titlebook: Service Systems Implementation; Haluk Demirkan,James C. Spohrer,Vikas Krishna Book 2011 Springer Science+Business Media, LLC 2011 Informat

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楼主: Julienne
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Theory of Constraints for Services: Past, Present, and Future,
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,Customer–Provider Strategic Alignment: A Maturity Model,
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Service Productivity How to Measure and Improve It?,
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Metrics That Matter: Measuring and Improving the Value of Service,
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Succeeding Through Service Innovation: Consumer Directed Care in the Aged Care Sector,
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A Service Systems Perspective of E-Government Development,
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1865-4924 showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building th978-1-4614-2807-7978-1-4419-7904-9Series ISSN 1865-4924 Series E-ISSN 1865-4932
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