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Titlebook: Service Science, Management and Engineering; Education for the 21 Bill Hefley,Wendy Murphy Book 2008 Springer-Verlag US 2008 Manager.Operat

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书目名称Service Science, Management and Engineering
副标题Education for the 21
编辑Bill Hefley,Wendy Murphy
视频video
概述Provides a unique insight into the evolving field of SSME.Provides exemplars for educators and industrial leaders in service science education and training.Contributors have international backgrounds
丛书名称Service Science: Research and Innovations in the Service Economy
图书封面Titlebook: Service Science, Management and Engineering; Education for the 21 Bill Hefley,Wendy Murphy Book 2008 Springer-Verlag US 2008 Manager.Operat
描述.Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy...Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering..
出版日期Book 2008
关键词Manager; Operations Research; Professional education; SSME; Service Engineering; Service Science, Managem
版次1
doihttps://doi.org/10.1007/978-0-387-76578-5
isbn_softcover978-1-4419-4568-6
isbn_ebook978-0-387-76578-5Series ISSN 1865-4924 Series E-ISSN 1865-4932
issn_series 1865-4924
copyrightSpringer-Verlag US 2008
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Art of Service: Drawing the Arts to inform Service Design and Specificationtudy of notation and specification systems from other arts to create an approach to service scoring that would enable service designers to write and stakeholders to enact service performances with value and beauty.
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