Titlebook: Service Excellence in Tourism and Hospitality; Insights from Asia K. Thirumaran,Dirk Klimkeit,Chun Meng Tang Book 2021 Springer Nature Swit

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E-Service Quality: Evaluation of Tourism Websitesa foundation for understanding how travel website design features contribute to website users’ online experience. This knowledge can improve the service delivery by tourism websites; it also helps tourism organizations to evaluate the e-SQ of their websites, to guide improvement efforts to increase

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Shifting Paradigms in Human Resource Management while Striving for Service Excellence in the Tourisms the quality of the overall experience is wholly based on perception and acts as a main differentiator in the competitive world. Hence there is a need for constantly innovative ways to enhance services’ effectiveness through efficient utilization of human resources (employees). To achieve high perf

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