| 书目名称 | Service Automation in the Public Sector |
| 副标题 | Concepts, Empirical |
| 编辑 | Gustaf Juell-Skielse,Ida Lindgren,Maria Åkesson |
| 视频video | |
| 概述 | Introduces service automation using software robots and artificial intelligence in the public sector.Provides knowledge, examples and guidelines for the adoption and use of service automation.Combines |
| 丛书名称 | Progress in IS |
| 图书封面 |  |
| 描述 | .This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research...Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.. |
| 出版日期 | Book 2022 |
| 关键词 | Service automation; Public sector; Robotic process automation; Artificial Intelligence; Process automati |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-030-92644-1 |
| isbn_softcover | 978-3-030-92646-5 |
| isbn_ebook | 978-3-030-92644-1Series ISSN 2196-8705 Series E-ISSN 2196-8713 |
| issn_series | 2196-8705 |
| copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
发表于 2025-3-21 16:08:15
