Titlebook: Service Automation in the Public Sector; Concepts, Empirical Gustaf Juell-Skielse,Ida Lindgren,Maria Åkesson Book 2022 The Editor(s) (if a

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Automation and Public Service Values in Human Resource Managementutions in HRM work tasks such as recruitment, onboarding, performance management, payroll management, or administration, the idea is that resources can be freed up for HR professionals to focus on more advanced and strategically oriented work tasks. This chapter provides an updated overview of scien

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Integration of RPA in Public Services: A Tension Approach to the Case of Income Support in Sweden services. Key tensions will be analyzed in an agency–structure framework and using empirical data on introduction of RPA-tools in income support services in three Swedish municipalities. The analysis will be guided by two research questions: what tensions underly RPA-integration by actors in their