Titlebook: Quality Management for Services; Handbook for Success Manfred Bruhn Book 20231st edition The Editor(s) (if applicable) and The Author(s), u

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Importance of Quality Awards for Service Companies awards. Originally, these models were used primarily to assess the quality management of service companies and to award quality prizes. Meanwhile, they also serve service companies as a reference framework for implementing and improving their own quality management. To illustrate the background of

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Certification of the Quality Management of Service Companiesbtain a quality certificate, a company has to implement the necessary measures for the implementation of quality management in accordance with the certification requirements. This results in an incentive that increases the quality awareness of the employees and thus consistently drives the implement

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OATH

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Effectiveness Controls in Quality Managementen achieved through quality management. An effective implementation of quality management is the central prerequisite for consistent high quality. Accordingly, this chapter deals primarily with the degree of achievement, that is, the effects of the measures taken to achieve a high level of service q

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Manfred BruhnEnsuring and increasing the quality of service.State of the art of quality management.Analysis, planning, management and control of quality management

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978-3-662-67034-7The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer-Verlag GmbH, DE

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https://doi.org/10.1007/978-3-662-67032-3Quality management services - Book; Service quality; Auditing; Services; Expectation Management; Cost-ben

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