| 书目名称 | Quality | | 副标题 | Domains and Dimensio | | 编辑 | S. P. Mukherjee | | 视频video | | | 概述 | Offers a comprehensive overview of quality including discussions on quality in higher education, in research and development, as also on quality of life.Discusses issues related to measuring quality i | | 丛书名称 | India Studies in Business and Economics | | 图书封面 |  | | 描述 | This book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of lif | | 出版日期 | Book 2019 | | 关键词 | Quality Systems; Total Quality Management; Service Quality; Quality of Measurements; Customer Satisfacti | | 版次 | 1 | | doi | https://doi.org/10.1007/978-981-13-1271-7 | | isbn_softcover | 978-981-13-4599-9 | | isbn_ebook | 978-981-13-1271-7Series ISSN 2198-0012 Series E-ISSN 2198-0020 | | issn_series | 2198-0012 | | copyright | Springer Nature Singapore Pte Ltd. 2019 |
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发表于 2025-3-21 16:29:07
