Titlebook: Organizational Dynamics of Technology-Based Innovation: Diversifying the Research Agenda; IFIP TC8 WG 8.6 Inte Tom McMaster,David Wastell,J

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Process Modeling Information Systems Developmentrium theory, we can describe and analyze a specific information system development project. In this paper, we focus on an information systems project that was being implemented in a UK retail organization where a new system was being implemented to replace the existing, failing one. Generally, the c

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User-Led Innovation in Call Center Knowledge Workal enablers of the associated practices. Many still propose the technologically deterministic route of rolling out ICTs and expecting that users will, and indeed can, “download” what they know into a system that can then be used in a number of ways. This approach is usually underpinned by the predom

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The Identity, Dynamics, and Diffusion of MIStrengths and weaknesses associated with each approach. We present five primary means: (1) citation analysis, (2) classification analysis, including rneta-analysis, (3) editorials and opinion pieces, (4) historical surveys of previous work, and (5) forums. We use the term “line of inquiry” since this

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Use of Appreciative Inquiry in Successful Process Improvementems using methods such as the IDEAL model and DMAIC. In contrast, appreciative inquiry is an approach that focuses on what is best in an organization in order to further develop this to create a better future. It is, therefore, interesting to explore if and how software organizations familiar with p

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