Titlebook: New Strategies for Financial Services Firms; The Life-Cycle-Solut Dennis Kundisch Book 2003 Physica-Verlag Heidelberg 2003 Content.Customer

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Concepts for Life-Cycle Solution Provision,rtant concepts will now be presented and discussed that may facilitate and contribute to the implementation of the strategy described above. The first one, a.for the financial services market, aims at keeping a customer better informed about financial services by facilitating the individualization o

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Outlook: The Importance of Trust,tion provision strategy were presented that may help to increase satisfaction and loyalty of the customer to the financial services provider by generating superior solutions for customer’s (latent) financial problems and providing a customer with information based on his preferences and (latent) nee

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Summary and Outlook,r shareholders in the business with private customers in recent years. Therefore, the development of a vision, a complementing strategy as well as exemplary implementation concepts that provide a firm operating in this market with a sustainable competitive advantage was the center of interest. In th

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