Titlebook: Maximizing Value with Automation and Digital Transformation; A Realist‘s Guide Leslie P. Willcocks,John Hindle,John Smith Book 2024 The Edi

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RPA: Mastering Agility at ScaleIn the previous chapter, we highlighted how financial services companies are applying imagination and combinatory innovation by shrinking the time lag between request and fulfilment, creating a ‘triple win’—for customers, employees, and shareholders.

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Intelligent Automation/AI: The Value PotentialResearch at Knowledge Capital Partners has looked at the strategic use of intelligent automation/AI. We studied in particular automation leaders in five major sectors—banking, insurance, telecommunications, healthcare and utilities, and these sectors are covered in later chapters.

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AI: Ethical and Social Responsibility ChallengesIntelligent automation and related technologies—more often referred to in the all-embracing media shorthand as ‘AI’—have been the subject of increasing high profile concern.

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Managing the Digital Catch-22Today’s organisations are facing a digital catch-22. On the one hand, digital transformation is difficult and costly, and short-term investment may be needed elsewhere to where it’s really hurting. On the other hand, today’s organisations cannot afford not to become tomorrow’s digital businesses

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978-3-031-46571-0The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl

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