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Titlebook: Marketing Luxury Services; Concepts, Strategy, Miguel Angelo Hemzo Textbook 2023 The Editor(s) (if applicable) and The Author(s), under ex

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How to Position a Luxury Product,ting are largely based on creating an identity of uniqueness, innovation balanced with tradition, and the use of story‐telling and focused communication with their target. I combine ideas from marketing services and Kapferer and Bastien (The luxury strategy—Break the rules of marketing to build luxu
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Managing People for the Luxury Market,r the best clients; Recruiting to attract the best; Selecting the best; Training the best for excellence; Motivating the best for high performance; Evaluating exceptional people; Managing people in luxury.
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Strategical Satisfaction Management, the best clients and maintain profitable long‐term relationships. We discuss how to attain productivity with quality, how to define quality from the consumer viewpoint, understanding expectations, experiences and satisfaction, managing complaints: listening, solving, and learning, consolidating lon
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Miguel Angelo Hemzo gekommen sein, welche Aufgaben ihnen die Zugtiere abgenommen hatten: ein Pferd bringt auch seinen schlafenden Kutscher nach Haus, ein Auto kann das vorläufig noch nicht. Vielmehr muss nun der Fahrer die Aufgabe übernehmen, sein Fahrzeug in Längsund Querrichtung zu steuern. Wir wissen aus der Fahrsc
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