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Titlebook: Managing Your Outsourced IT Services Provider; How to Unleash the F Venkatesh Upadrista Book 2015 Venkatesh Upadrista 2015

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Venkatesh UpadristaManaging Your Outsourced IT Services Provider teaches executives and managers of organizations that are outsourcing some or all of their IT services and/or IT-enabled business processes how to unleash
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IT Service Provider Organizations’ Tactics and Tricks for Hitting P&L TargetsAll IT services provider organizations (SPOs) have the same strategic goals: to increase the top line and to manage the bottom line effectively. To achieve these goals and related targets, each IT SPO defines its own strategies. Most of these revolve around human resources, because the IT industry is driven by its employees and their capabilities.
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Captive Center Management. (or .) are delivery centers owned and operated by SROs, typically in nondomestic, low-cost locations, that provide service resources directly to their organization. The personnel in a captive facility are legal employees of the organization and not of their SPOs.
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