Titlebook: Managing Service Productivity; Using Frontier Effic Ali Emrouznejad,Emilyn Cabanda Book 2014 Springer-Verlag Berlin Heidelberg 2014 DEA.Dat

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Service Enterprise Productivity in Action (SEPIA),neering, architecture), health services, education services, environmental services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, standards and conformance, audio-visual, media, entertainment, cultural and other business services (Australi

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Measuring Efficiency of Courts: An Assessment of Brazilian Courts Productivity,ntries, inefficiency of Brazilian courts is usually credited to the shortage of material and human resources (e.g., Rebelo 2003). But is it the only, or the main, reason for the current critical situation of the Brazilian Judiciary? A second frequently blamed reason for inefficiency is the poor qual