| 书目名称 | Managing Service Productivity |
| 副标题 | Using Frontier Effic |
| 编辑 | Ali Emrouznejad,Emilyn Cabanda |
| 视频video | |
| 概述 | Presents recent developments in service productivity.Collects various applications in service productivity all in one book.Presents useful applications in a variety of industries, both for researchers |
| 丛书名称 | International Series in Operations Research & Management Science |
| 图书封面 |  |
| 描述 | .This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World’s leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book. . |
| 出版日期 | Book 2014 |
| 关键词 | DEA; Data Envelopment Analysis; Decision Making; MCDM; Performance Measurement; Service Management |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-662-43437-6 |
| isbn_softcover | 978-3-662-51201-2 |
| isbn_ebook | 978-3-662-43437-6Series ISSN 0884-8289 Series E-ISSN 2214-7934 |
| issn_series | 0884-8289 |
| copyright | Springer-Verlag Berlin Heidelberg 2014 |
发表于 2025-3-21 16:17:29
