| 书目名称 | Managing Industrial Services |
| 副标题 | From Basics to the E |
| 编辑 | Thomas Friedli,Philipp Osterrieder,Moritz Classen |
| 视频video | |
| 概述 | Leverages research insights on enabling companies to successfully manage industrial services.Provides hands-on recommendations to improve the current state-of-the-art at manufacturing companies.Combin |
| 丛书名称 | Management for Professionals |
| 图书封面 |  |
| 描述 | The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business..In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.. |
| 出版日期 | Book 2021 |
| 关键词 | Servitization; Approaches to industrial services; Smart services; Service strategy; Service innovation |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-030-72728-4 |
| isbn_softcover | 978-3-030-72730-7 |
| isbn_ebook | 978-3-030-72728-4Series ISSN 2192-8096 Series E-ISSN 2192-810X |
| issn_series | 2192-8096 |
| copyright | The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl |
发表于 2025-3-21 19:05:08
