Titlebook: Managing Industrial Services; From Basics to the E Thomas Friedli,Philipp Osterrieder,Moritz Classen Book 2021 The Editor(s) (if applicable

担心

2192-8096 e current state-of-the-art at manufacturing companies.CombinThe increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial serv

财政

Grasping

Service Innovationld create new organizational capabilities, e.g., a dedicated service innovation process and aligned role profiles, to master service innovation. The remainder of this chapter elaborates on approaches to excel through service innovation in industrial environments.

愚笨

Service Operationsdevelopment of the field and then discusses the various opportunities that arise from superior service operations management. Finally, recommendations to realize superior service operation performance are presented.

下垂

Outlook and Summary of Managing Industrial Servicess outlined in this chapter. This chapter concludes by synthesizing the research- and practice-based insights developed throughout the book and offers guidelines for professionalizing industrial service management.

frenzy

Enabling the Dealer Network to Deliver Smart Servicesupport™ as case study. The chapter provides important insights into the management and development of distributors’ and dealers’ after-sales service organizations. Thus, the chapter provides fresh perspectives on how indirect sales channels evolve with smart services.

Mediocre

Customer Relationship Management and the Value Networkion partners, several dimensions require a different level of attention. This chapter, thus, sets out to discuss the most trending topics in the realm of CRM and value networks for servitizing manufacturers.

小歌剧

Book 2021o the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the cor

Spirometry

Nausea

Industrial Smart Services Facilitated by the Heidelberg Cloudet of Things enabled solution, the Heidelberg Cloud. A detailed explanation of the network effects at work is provided, before detailing the mechanics of a successful subscription business model. Finally, Heidelberg’s digital service portfolio is introduced, and the overall customer value proposition is explained.