Titlebook: Managementkompetenzen der Gegenwart und Zukunft; Welche Skills brauch Enrico Sass Book 2023 Der/die Herausgeber bzw. der/die Autor(en), exk

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Enrico Sasstested due to the lack of sufficient number of studies. Cronin and Taylor (1992) used the same items to propose a new scale for measuring service quality- SERVPERF. They suggested it to be a more robust method for testing service quality. Both scales have been subject to criticism by researchers for

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