| 书目名称 | Linguistic Ethnography of a Multilingual Call Center |
| 副标题 | London Calling |
| 编辑 | Johanna Woydack |
| 视频video | |
| 概述 | Provides a linguistic ethnography of institutional texts in a multilingual call center.Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardizatio |
| 丛书名称 | Communicating in Professions and Organizations |
| 图书封面 |  |
| 描述 | This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.. |
| 出版日期 | Book 2019 |
| 关键词 | multilingualism; workplace discourse; linguistic ethnography; Institutional ethnography; workplace stand |
| 版次 | 1 |
| doi | https://doi.org/10.1007/978-3-319-93323-8 |
| isbn_softcover | 978-3-030-06639-0 |
| isbn_ebook | 978-3-319-93323-8Series ISSN 2947-812X Series E-ISSN 2947-8138 |
| issn_series | 2947-812X |
| copyright | The Editor(s) (if applicable) and The Author(s) 2019 |
发表于 2025-3-21 16:54:20
