Titlebook: Leadership and Management in Healthcare; A Guide for Medical Stefan Abela Book 2023 The Editor(s) (if applicable) and The Author(s), under

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Management of Clinical Incident at Workarn to prevent similar events from happening again. This ensures a decrease not only in the number of reported incidents but also in a decrease of repeat failures. This chapter focuses on the consequential events when an incident is reported in a healthcare setting and the systems in place to manage such events.

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Management of a Suspected Victim of Physical Abusekers should be aware of these together with the helplines, support systems and routes that need to be taken when abuse cases are encountered. This chapter provides an outline of how abuse cases can be managed within the NHS settings.

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Management of a Formal Complaintvered to PALS, Patient Advice and Liaison Service. This allows a swift response and an attempt at positively rectifying the situation. Formal complaints can be placed to the relevant organisation directly or to the NHS complaints advocate. This chapter provides a guidance to how a complaint is raised and managed in an NHS setting.

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Staffing in the NHSous and active role to recruit new staff to tackle the presenting workload and prevent long waiting lists. This chapter provides an overview of the processes involved and the processes that doctors undergo to maintain their knowledge and skills up to date.

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Data Protection and Freedom of Informationen members of staff directly responsible for the care being provided with. This relies on a professional code of conduct and on highly protected and encrypted hardware on which information is stored. This chapter describes the legislations that govern and protect personal information within the NHS.

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Management of an Underperforming Allied Health Professionaltitioner (GP), Performance Support Unit (PSU), Occupational Health (OH) Practitioner Performance Advice (PPA) formerly National Clinical Assessment Service (NCAS), Regional Teams (RTs), NHS Practitioner Health and Dentists Health Support Programme (DHSP).

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